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Converse - Customer Experience

Air Liquide's Blog on Innovation

March 12, 2019 - Customer Experience

Breaking New Ground in Singapore’s Digital Healthcare

It is no secret that Air Liquide has prioritised investments in digital infrastructure for the various business lines given our quest to transform ourselves into a digitally-ready organization. Air Liquide’s commitment to digitalizing the way we work speaks volumes of our understanding about how acutely innovation underpins growth. We also believe that the ecosystem to nurture and accelerate growth is just as important.

October 23, 2018 - Customer Experience

Less Is More: How Technology Is Helping Us Spend Less Time to Increase Customer Happiness

Most of us have been through one experience or another interacting with customer service agents on the phone. Despite vast technological advancements, the role of a customer agent is still far from being obsolete. Human interaction remains vital in most industries, with the key challenge being how we can integrate these technological advancements into the irreplaceable warm nature and on-the-spot thinking abilities of a human being.

October 23, 2018 - Customer Experience

Getting to Know You: How Applications Like Medallia and Smiley Enable Us to Understand Our Customers

I am used to the digital interfaces popping up on my mobile phone while reading the news. They seek to either advertise or gather feedback. I swipe the pesky windows away so they would not interfere in my reading of the climax of the article. However, at the back of my mind, I wonder if I should have given my thoughts about how they could customize the news interface to cater to my interest.  

October 22, 2018 - Customer Experience

Redefining Customer Experience: myGAS, Our One-Stop Online Portal For Customers

“We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten,” said technopreneur genius, Bill Gates, about the evolution of computing. The benefit of hindsight and experience gives one wisdom that can be imparted to similar domains. Like consumer behavior.

October 2, 2018 - Customer Experience

Today’s Talent; Tomorrow’s Success: Its all about Passion

The digital transformation that the world is experiencing today has not only been disruptive on work processes but also on HR management, with immense pressure to produce effective change leadership accompanied by measurable and speedy results. As an HR professional, I was recently asked a great question - “What is a key ingredient for success in this dynamic world?”

September 17, 2018 - Customer Experience

Open Innovation: A Key To Transforming Customer Experience.

Experience teaches us that innovation is always first and foremost a matter of people, connections and analogies, before being a question of pure technology.