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Air Liquide's Blog on Innovation

March 3, 2020 - Customer Experience

A One Stop Shop for Gases

  Since 1911   With operations in 23 sites, Air Liquide Singapore is the largest industrial gas provider in Singapore. We strive to offer you with competitive products, comprehensive solutions, reliable gas supply and strong customer service. Our product range includes Nitrogen, Oxygen, Argon, Carbon Dioxide, Hydrogen, Special and Electronics gases for our customers’ use in Industrial, Electronics and Medical Grades.  

September 19, 2019 - Operational Excellence

What are Welding Shielding Gases, and Why are they Important?

Welding conjures a certain allure of intense temperatures and white-hot flying sparks mixed with a rugged charm. It is a process that requires a very skillful balance of strength and strict precision. Before the welder even fires his flame, having the right gas mixture is already half the battle won.  

May 22, 2019 - Operational Excellence

Thinking Beyond Data in Electronics

Even for non-technophiles, it is easy to swoon over the state-of-the-art flat screen displays, poised and sleek, all shiny and new, while strolling down the aisle of an electronics hypermart.

March 12, 2019 - Customer Experience

Breaking New Ground in Singapore’s Digital Healthcare

It is no secret that Air Liquide has prioritised investments in digital infrastructure for the various business lines given our quest to transform ourselves into a digitally-ready organization. Air Liquide’s commitment to digitalizing the way we work speaks volumes of our understanding about how acutely innovation underpins growth. We also believe that the ecosystem to nurture and accelerate growth is just as important.

January 8, 2019 - Operational Excellence

Updating Road Safety: Integrating Technology, Improved Practices and a Robust Culture

Safety is the backbone of Air Liquide’s business culture which is embedded in a network of shared beliefs, practices, and attitudes that has been painstakingly manifested within the organization. With innovation imbued into Air Liquide’s operational systems, safety too, needs to be updated in order to keep up with Industry 4.0. Hence, application of the Air Liquide safety strategy also needs to evolve as new technologies are adopted.

October 23, 2018 - Customer Experience

Less Is More: How Technology Is Helping Us Spend Less Time to Increase Customer Happiness

Most of us have been through one experience or another interacting with customer service agents on the phone. Despite vast technological advancements, the role of a customer agent is still far from being obsolete. Human interaction remains vital in most industries, with the key challenge being how we can integrate these technological advancements into the irreplaceable warm nature and on-the-spot thinking abilities of a human being.

October 23, 2018 - Customer Experience

Getting to Know You: How Applications Like Medallia and Smiley Enable Us to Understand Our Customers

I am used to the digital interfaces popping up on my mobile phone while reading the news. They seek to either advertise or gather feedback. I swipe the pesky windows away so they would not interfere in my reading of the climax of the article. However, at the back of my mind, I wonder if I should have given my thoughts about how they could customize the news interface to cater to my interest.  

October 23, 2018 - New Technologies

Finance Shared Services: The Future of Finance is Strategic

Finance teams today are working harder than ever before to contribute to strategic planning for business support. The continually evolving global and digital economy means that financial functions not only need to keep pace with the rapid changes, they also need to deliver real time performance analysis and regular forecast to generate data required for important business decisions.  

October 23, 2018 - Operational Excellence

Digitalizing Deliveries: Deploying OBC For Reliability, Efficiency And The Environment

In 2017 alone, Air Liquide made 64,000 bulk delivery trips. It works out to an average of 170 trips a day, an increase of 15000% from a mere 10 years ago when the average was 11 deliveries a day!

October 22, 2018 - Customer Experience

Redefining Customer Experience: myGAS, Our One-Stop Online Portal For Customers

“We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten,” said technopreneur genius, Bill Gates, about the evolution of computing. The benefit of hindsight and experience gives one wisdom that can be imparted to similar domains. Like consumer behavior.

October 22, 2018 - New Technologies

What Is Big Data to Air Liquide

Big data is a disruptive technology. It  revolutionises the way we engage our customers and presents to us a myriad of possibilities in the digitalization of our operations. It is, whether we like it or not, going to change we way we do things for the better. However, doing the right things also mean we need to do them right.

October 22, 2018 - Operational Excellence

Delivery on Track: Leveraging Servitrax to strengthen our cylinder management practices

For those of us who have spent a long time in Packaged Gas, we often hear affective pronouncements:  “Our cylinder balances aren’t accurate and can’t be trusted! The customer is upset because their cylinder balance is inaccurate!  We don’t know how many cylinders we have on site so how would we know how much to sell! ” Drama ensues. But this is also where we yell cut.

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